Overview
Founded in 1963, the Community Renewal Team (CRT) is one of the largest non-profit human service agencies in Connecticut. It proudly offers a broad-based network of innovative, high-quality programs and services for people throughout the state.
CRT supports over 27,000 households and 57,000 individuals throughout its core service area in Central Connecticut. Their main goal is to help this community lift up their quality of life with a variety of services, including housing, food, energy bills, recovery, jobs, childcare, veterans' services, and more.
"To have parties coming to me saying, ‘We can do more work,’ has given us the ability to complete other tasks that we hadn’t been able to do before. We’re now able to look at other areas and processes and see where we could benefit."
- PHIL JONES, EXECUTIVE DIRECTOR OF FINANCE, ALIMERA SCIENCES
The Problem
The Community Renewal Team’s main mission of providing essential services and support to a community of over 57,000 strong requires accurate, efficient, and quick information-gathering procedures. As CRT continued to grow, it became rapidly apparent that its paper-based forms and traditional document collection methods were causing bottlenecks and delays throughout the organization.
Team members often found themselves having to hunt down data or re-enter contract information in multiple systems. Their form solution didn’t integrate with their heavily used HR software, ADP, which often resulted in missing, incomplete, or repetitive staff information. With multiple locations, paper files were a nightmare to manage, eating up efficiency and valuable staff time.
In order to serve their community to the best of their ability, the CRT team knew they had to make a change to their data-capturing processes.
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